Legal

UFAS LLC — Return Policy

Effective Date: August 6, 2026

This Return Policy applies to physical NFC-enabled cards and related hardware ("Products") purchased directly through tapbookconnect.com. If you purchased through a third-party marketplace (such as Amazon or Etsy), that marketplace's return policy applies instead.

1. Standard (Stock) Products

If you receive a standard, non-personalized card that is defective, damaged in shipping, or not what you ordered, you may request a replacement or refund within 14 days of delivery.

2. Custom / Personalized Products

Many of our cards are printed or programmed to a specific business's branding, logo, or booking link. Because these are made to order, custom and personalized cards cannot be returned for change-of-mind reasons. They can still be returned or replaced within 14 days of delivery if the card is:

Defective or not functioning (won't tap/read correctly),
Damaged in shipping, or
Materially different from what you approved (wrong design, wrong link, printing error on our end).

3. How to Start a Return

Returns are handled through support, not by mailing a card back unprompted:

Contact us at info@theufasproject.com or (361) 443-7905 within 14 days of delivery.
Include your order number, a description of the issue, and a photo if the card is damaged or defective.
We'll confirm eligibility and send you return instructions (including a return address, if a physical return is needed) or process a replacement directly.

4. Condition of Returned Items

If we ask you to send a card back, it should be returned in the condition you received it. We may deny a return if the card shows damage unrelated to the reported defect or shipping issue.

5. Timing

Once a return is approved, replacements typically ship within 5–7 business days. Refunds, where applicable, follow the timeline in our Refund & Dispute Policy.

6. Contact Us

UFAS LLC
info@theufasproject.com | (361) 443-7905
theufasproject.com