Legal

UFAS LLC — Refund & Dispute Policy

Effective Date: August 6, 2026

1. Physical Products

If your return is approved under our Return Policy, refunds are issued to your original payment method within 5–10 business days of us receiving the returned item (or confirming the defect, if a physical return isn't required). Shipping costs are refunded only if the issue was caused by us (defect, damage in transit, or fulfillment error).

2. Subscriptions (Dashboard / Analytics)

Subscription fees are billed in advance and are non-refundable for partial billing periods, except where required by law.
You can cancel anytime in your account settings or by emailing us; cancellation stops future renewals but does not refund the current period.
If you believe you were charged in error (e.g., charged after canceling, or charged twice), contact us within 30 days and we'll investigate and refund confirmed billing errors.

3. How to Request a Refund

Email info@theufasproject.com or call (361) 443-7905 with:

Your order number or the email on your account,
The charge date and amount,
The reason for the request.

We'll respond within 1–2 business days with a decision or a request for more information.

4. Disputes and Chargebacks

We'd rather resolve an issue directly than have you dispute a charge with your bank or card issuer — it's faster for you and avoids unnecessary fees. If something's wrong with an order or charge:

Contact us first at info@theufasproject.com or (361) 443-7905. Most issues (billing errors, damaged cards, order mistakes) are resolved within a few business days.
If you're not satisfied with our resolution, you retain the right to dispute the charge through your bank or card issuer.
We respond to all payment processor and bank dispute inquiries with order, delivery, and communication records to help resolve the matter accurately and promptly.

5. Payment Processing

Payments are processed securely by our third-party payment processor (Stripe). We do not store full card numbers on our own servers. Refunds are issued back to the original payment method and cannot be redirected to a different card or account.

6. Contact Us

UFAS LLC
info@theufasproject.com | (361) 443-7905
theufasproject.com